Q.What does the warranty cover?

A. Sleepy Panda offers you a full one year warranty on any new mattress that you purchase from us. Please note that the warranty on any Sleepy Panda mattress is not transferable and applies only to the original purchaser of the product.

Our warranty covers:

• Any visible depression deeper than 5 cm from the surface of the mattress. This refers to an indentation that is visible when no weight is applied to the top of the mattress.
• Please note that depressions less than or equal to 5 cm from the surface are normal, and are formed as the memory foam conforms to your body shape.
• Any defect that causes the foam or the seams to crack or split open. Please note that deformities in the foam caused by mishandling are not covered by the warranty. Also, Sleepy Panda assumes that the mattress will always be used on a flat surface capable of withstanding the weight of the mattress and the users.
• Any tear in the fabric or unravelling of any of the stitches on the mattress.

Q. How do I make a claim if I think my Sleepy Panda mattress might be defective?

A. First of all, are you the original purchaser? Any claim does need to come from the person who originally bought the mattress. Here’s what the original purchaser needs to do. 1) Send a brief written description (and photo, if possible) of the problem or condition that they believe constitutes a defect. 2) Send proof of purchase (such as the order number or an original dated sales receipt) to Sleepy Panda at support@sleepypanda.com.au. We’ll sort you out.

Q. What if the foam forms irregular indentation and is getting body impressions?

A. Memory foam does form body impressions after you sleep on it for a few nights. This is perfectly normal, and ensures that the foam offers optimum support to your body. Unless the impressions have a depth of more than 5 cm from the surface of the mattress, there is no cause for worry.

Q. Why is your warranty only for 10 years?

A. At Sleepy Panda, we are confident that our mattresses will provide you with a good night’s sleep for many years to come. However, just to make sure you are covered against any accidental defects that might occur in one of our mattresses, we offer you the 10-year warranty. If a mattress does not cause any problem for as long as 10 whole years, you can rest assured that it will continue to serve you reliably for many more years after that.

Q. What do I do with my old mattress?

A. Unfortunately, we don’t offer an exchange policy for your old mattress. Look up charities local to you that take donations or mattress recyclers – there are more and more of them around.

Q. What is the returns policy?

A. Every Sleepy Panda mattress comes with a 100-night trial period. If, for some reason, you are not satisfied with the quality, please get in touch with us and we will pick up the mattress from your home if you live in a metro area. Special conditions apply to rural areas. Go here to read the detailed terms and conditions of the returns - http://www.sleepypanda.com.au/tc/

Q. How do I pack my mattress to return it?

A. There’s no need for you to re-pack your mattress, it will be almost impossible to do so! Simply give us a call and let us know when we should pick it up from your home.

Q. How do you ship your products?

A. We ship every Sleepy Panda mattress within 24 hours of you ordering it, to your doorstep through different couriers depending on where you live.

Q. Do you allow for exchanges?

A. Unfortunately, no. If you want to get rid of your old mattress, you can donate it, or send it to your local recycling centre.

Q. Who will remove my mattress if I decide to return it?

A. Should you choose to return one of our mattresses within the 100-day trial period, we will remove it and ship it back to our facility if you live in metro areas. Customers living outside of metro locations of Sydney, Brisbane, Melbourne, Adelaide, Perth and Canberra are still eligible for a full refund. However, rural customers must arrange freight to our closest warehouse to their location. This is to be arranged and paid for by the customer.

Q. Can I get the Sleepy Panda mattress back in the box?

A. No. Once you take the mattress out of the box, it will never compress back to that space. It would provide an excellent workout just trying. But seriously, don’t try.

Q. How do I return my mattress?

A. Simply give us a call. We will pick it up from your home.

Q. Do I pay for shipping?

A. No. We offer 100% free shipping to the majority of Australia except Western Australia and Northern Territory where prices are subject to location.

Q. How much does the mattress cost?

• Single - $499
• King Single - $599
  
• Double - $699
• Queen - $949
• King - $1049

Q. Can I use financing?

A. By using our partners Zipmoney, you can receive interest-free finance. Just select ‘Zipmoney’ during checkout to apply, and you’ll immediately know whether you’re approved and can purchase straight away.

Q. Do you ship outside of Australia?

A. As of now, we only ship within Australia. However, we may extend our shipping network in the near future.

Q. When can I expect to receive my mattress?

A. We dispatch within 24 hours of you placing your order. Depending on where you live in Australia determines when you receive it. If you’re in a metropolitan city, it could be the same or next day; if you live in Broome, it could be up to 7 days.

Q. Can I specify a delivery date?

A. If you want the mattress delivered later than 3 days from the time the payment is processed, please feel free to let us know. We will try our best to deliver it on your preferred date.

Q. Do I need to be at home for my delivery?

A. At Sleepy Panda, we want the people who buy our mattresses to cast the first glance on their new purchase. That way you can check everything is hunky-dory. However, if for some reason you are unable to be at home, we can still deliver it to your doorstep if you give us authority to leave it somewhere safe outside of your house. Alternatively, you can let us know whether you will be able to stay at home at a later date, and we can deliver it then.

Q. Do you deliver on Saturday & Sunday?

A. Unfortunately, no. Our 100% free delivery services are available Monday to Friday, within business hours, across Australia.

Q. How do I clean my mattress?

A. Cleaning a mattress? Easy, we've got you covered. It’s a piece of cake and here’s your recipe.

• Vacuum. If you’re anything like us there could well be late night cookie crumbs, pet hair and even dust accumulated over your mattress.
• Stain removal. If you’ve got any funny looking patches on the mattress (we’re not judging- bed sweats are a real thing), we recommend a spot clean. We like a mixture of lemon juice and salt, lightly rub it into the affected area and leave it so sit for 30-60 minutes. After this, wipe it all off with a clean cloth.
• Deodorizing. Even if the bed doesn’t smell funky at this point, it’s best to treat any underlying aromas you can’t smell just yet. We recommend sprinkling some good old baking soda over the entire mattress. Rub it in with a brush so it gets right up in there where the funk lives. Let it sit for at least 10 minutes - the longer the better. If the stain persists, look into something stronger- your local grocery store will have some non-toxic natural cleaners.
• Vacuuming. Yes vacuuming again, but this time it’s to draw out all the moisture and odours that’s bound with the baking soda you’ve just put on.
• Yay you’re done. Time to celebrate with a wine- don’t worry you know how to clean it if you spill it in bed.

Q. How long does a mattress last?

A. Most mattresses last 8-10 years. However a mattress can expire well beforehand, so if you’re waking up achy, or your mattress feels lumpy- it’s time for a change so you wake up refreshed and on the way to your dreams.

Q. How often should you change your mattress?

A. As most mattresses last 8-10 years, changing your mattress during those years is best to enjoy an easy and energising sleep. This is why we love our 10-year warranty, so you’ll get the best sleep today and in 10 years time.

Q. How to choose and buy a mattress

A. Thinking about how to choose a mattress or how to buy a mattress? Let us help. Here are some things to consider before you make the final decision.

• How much room do you need? E.g. do you or your partner toss around? - In that case go for queen instead of a double.
• What size mattress can the room accommodate? Whilst it would be awesome to have a room that’s just a soft plushy mattress, we’ve got to be stylish too. Look into how you want to lay out your furniture, and see how it would fit around your bed. That can help with determining the right size.
• What support does it offer? If your body needs support in different places, our 5 zone pocket springs will tailor their support to the areas where your body needs it the most.
• Take up trial offers. We’re so confident in our mattress, that we’re offering a 100 night trial of our mattress to see if it’s right for you. Then, if you’re still not happy after 100 nights, we’ll come pick it up and refund your money. *Conditions Apply.

Q. What is the best mattress?

A. The one that leaves you energised and ready to achieve your dreams. This includes the firmness of the bed. Have sore back problems? Look into a firmer bed. Ours have been formulated to be medium-hard providing the optimal support and comfort that most people require. Allergies? A 100% natural latex layer won’t risk upsetting any allergies. That’s why we love our mattress for ourselves and any friends and family that stay over. Plus natural latex retains original firmness leaving you with the same comfort from night 1 and in 10 years time.

Q. Where to buy a mattress?

A. Why from the comfort of your own bed of course, and very soon your own Sleepy Panda bed, as our online orders are processed within 24 hours. We offer free shipping on all mattresses so you can try the mattress in your own home.

Q. How to get blood out of a mattress?

A. Yes, this is quite the common question. If you’re battling with a bloodstain, make a paste of 2 tablespoons of cornstarch, 1 tablespoon of salt and quarter cup of hydrogen peroxide. Apply paste to the stain and let it dry. Remove leftover dried paste with dry cloth.

Q. How to get pee out of a mattress?

A. Last, but not least, for pee stains, whip out some distilled white vinegar and apply to affected area. We recommend a spray bottle. Let the vinegar sit for 5-10 minutes, then soak up the leftover vinegar with a dry rag or paper towels.